Customer Service Representative

Job Description

Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

We are currently seeking a Customer Service Representative (CSR) to join our Regina branch — a key role that directly contributes to our reputation for excellence.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years

The Customer Service Representative is responsible for delivering an exceptional customer experience by providing expert product knowledge, processing orders efficiently, and supporting both inside and outside sales teams.

You will be the primary point of contact for customers in person, by phone, and through email. Your professionalism, product knowledge, and commitment to service excellence will help maintain Richelieu's reputation as a trusted partner in the hardware industry.

If you take pride in delivering high‑quality service, enjoy working in a dynamic environment, and are driven to represent a respected industry leader, this is an excellent opportunity.

More specifically, the main responsibilities of the position are to:

Customer Experience & Service Excellence

Serve as a primary contact for customers at the service counter, by phone, and by email
Provide accurate product information, technical guidance, and order status updates
Handle customer inquiries, concerns, and escalations with professionalism and empathy

Order Management & Sales Support

Process orders, create return authorizations, and manage follow‑ups
Promote Richelieu's products, programs, and value‑added services
Collaborate closely with inside and outside sales teams to advance customer opportunities
Maintain clear communication between customer service, warehouse, credit, and sales departments

Operational & Administrative Support

Assist with showroom merchandising, restocking, and housekeeping
Pick showroom orders and assist with inventory / cycle counts as required
Participate in cross‑training, departmental support, and shared office responsibilities
Ensure compliance with company policies, procedures, and safety standards
Participate in ongoing training, product knowledge development, and corporate programs

Requirements :

High school diploma or equivalent
A minimum of 3–5 years of experience in customer service or sales
Strong computer skills

The Ideal Candidate Is a Person Who…

The ideal candidate demonstrates:

Strong communication and interpersonal skills
High attention to detail, organization, and follow‑through
Ability to work in a fast‑paced, multi‑tasking environment
A customer‑focused mindset and commitment to service excellence
Problem‑solving ability and a proactive attitude
Professionalism, dependability, and the ability to work with minimal supervision
Ability to lift to 30 lbs. as required

What We Offer

A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
Competitive compensation: We offer competitive base compensation based on the market.
Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

Are you interested in this position? We invite you to visit our corporate website at to submit your

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.