Job Description
Job Description
Job Description
Customer Service Representative (CSR)
Job Summary
The Customer Service Representative serves as the primary point of contact for clients, managing the full order-to-delivery lifecycle. This role involves processing orders, booking logistics, providing detailed product information, and ensuring exceptional customer satisfaction throughout the entire experience.
Key Responsibilities
- Process customer orders efficiently, including receiving, reviewing, and accurately inputting orders and ensuring all necessary forms are completed.
- Book and coordinate trucks and logistics to meet customer delivery appointments and requirements.
- Respond promptly and professionally to all customer inquiries and communications via phone, email, and other channels.
- Acknowledge and efficiently resolve customer complaints, escalating complex issues to the appropriate internal team when necessary.
- Maintain expert-level knowledge of our products to effectively educate customers and answer detailed questions about specifications and use.
- Coordinate and communicate daily with colleagues across sales, logistics, and shipping departments to ensure seamless order fulfillment.
- Monitor the status of orders and provide proactive updates to customers, managing expectations regarding lead times and deliveries.
- Uphold a positive, empathetic, and professional attitude toward customers at all times.
Required Qualifications
- Proven experience working in a customer support or customer service role.
- Excellent verbal and written communication skills.
- Strong ability to stay calm and handle difficult conversations when customers are stressed or upset.
- Demonstrated proficiency using computers and standard business software, including Microsoft Word, Excel, and Outlook.
- Highly organized with strong attention to detail when processing data and filling out forms.
- Ability to work effectively both independently and as part of a team.
Our company is defined by its exceptional history as a paper broker, boasting over 100 years in business, which powerfully signals immense stability, reliability, and deep industry expertise. Complementing this long legacy is a truly supportive and collaborative culture where colleagues genuinely feel like family, creating a warm, tight-knit, and nurturing work environment. Furthermore, the company strongly demonstrates its commitment to valuing employees by offering top-tier benefits and an incredible office environment.
Company Description
Our company is defined by its exceptional history as a paper broker, boasting over 100 years in business, which powerfully signals immense stability, reliability, and deep industry expertise. Complementing this long legacy is a truly supportive and collaborative culture where colleagues genuinely feel like family, creating a warm, tight-knit, and nurturing work environment. Furthermore, the company strongly demonstrates its commitment to valuing employees by offering top-tier benefits and an incredible office environment.