Customer Service Representative

Full Time
  • Full Time
  • Toronto

Gertex Distributing Inc.

Come join us at GERTEX Solutions and become a part of an agile, entrepreneurial and family oriented business!. We offer high quality packaging solutions and supply resources and have been in business for over 30 years!. We specialize in providing shipping supplies, packaging supplies, and automated solutions to businesses and organizations. If you are looking for a company that will empower you to your full potential (and have fun doing it), then Gertex is for you!


By joining GERTEX in the position as a Customer Service Representative, you will receive a competitive compensation package, employer supported benefit program, learning and career opportunities, and be part of a highly collaborative team environment!


Under the direction of the Customer Service Manager, the Customer Service Representative’s primary focus’ includes sales order entry, customer service, and assisting Account Directors with quotations, follow ups, and customer invoicing.


Ideal candidate holds a bachelor’s degree in Business Administration or Commerce.

Prior sales experience is a plus. 1-3 years of prior experience in a customer service/sales representative capacity is required. Ideal candidate demonstrates ability to multitask and work independently. Candidate will have strong attention to detail, strong sense of urgency and is highly organized. A Team player whose visions and values align with those of GERTEX Solutions.


Receive, enter, process and manage sales orders in the company’s ERP system

Investigate and correct sales orders and resolve discrepancies

Assist Account Directors with quote preparation and follow-ups

Coordinate with other departments to ensure that all pricing and product information is accurate

Communicate with internal team regarding issues related to order fulfillment

Provide data and reports to the sales team

Assist in preparing responses to RFPs (request for proposals) and RFIs (request for information)

Provide customer support by responding to incoming customer questions or issues

Maintain files and records so they remain updated and easily accessible

Review pending orders and customer requests to ensure excellent customer service and customer experience.

Participate in projects and initiatives as required

Coordinate with company staff to provide exemplary service to customers

Maintain records of all sales leads and/or customer accounts within the CRM system in a timely manner and in accordance with Company policy

Regularly meet with Customer Service Manager to review established KPI metrics, including sales activities, and progress on goals.

All offers of employment are subject to a Criminal Background Check.

We thank all those who apply; however only candidates under consideration will be contacted.

Gertex Solutions is an inclusive, equitable and accessible workplace. If you require accommodation for any portion of the recruitment and hiring process, please let us know.

Compensation details: 0 Yearly Salary



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