Customer Service Associate – Plumbing

Full Time

RONA+



Customer Service Associate – Plumbing
Language English
Français (CA)
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By joining the RONA family, you’ll enjoy many benefits, such as:
An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Opportunities for advancement within the company
An employer that’s involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more!
At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.



Our expectations:
The Team Member – Sales is responsible for providing exceptional customer service. They will meet the customers’ needs by providing them with fast and courteous service. They will be required to provide information on items and their use for one of the following departments: Lumber and Building Materials, Doors and Windows, Hardware and Tools, Electrical and Lighting, Kitchens, Plumbing, Paint and Home Decor, Flooring, and Seasonal and Garden.
Your role:
Greet customers warmly and ensure a good customer experience
Assess customer needs and provide well informed and specialized advice about products
Present merchandise (including through demos), emphasize item features, and recommend complementary items
Support the merchandising of products in their department (e.g., displays, visual presentation, labelling, signage)
Remain informed of new products and their technical applications
Contribute to the achievement of sales targets
Stay informed of promotions and flyers
Work in accordance with the store’s policies and procedures on loss prevention and health and safety
The qualifications we are looking for:
You are a good listener with strong analytical skills? Do you have sales experience and outstanding customer service skills? Then you have what it takes to be part of our team! Knowledge of our product and service offering will be considered an asset.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
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