Customer Service and Administrative Coordinator

Are you a Customer Service and Administrative professional in the Mississauga area looking for a new permanent, full-time opportunity?

We are on the hunt for a dedicated Customer Service and Administrative Coordinator to join a successful education company, located in the west Mississauga area.

This role is slated to start by March 18th or sooner and offers a competitive salary of $45,000 to $52,000 (with potential for bonuses in the future) and 2 weeks of paid vacation

This is a dynamic role within a small business, offering great learning opportunities, and the ability to directly impact the business’s success and growth. Your work will be recognized, and you’ll have a direct line of communication with the owner.

This is an in-office position, working Monday to Friday, 9 am – 5 pm, in their Mississauga office, with very occasional work on the weekend (eg. once a month, you will receive time off in lieu in those cases).

What’s in it for YOU:

• Competitive annual salary of $45,000 to $52,000, with potential for bonuses in the future.
• 2 weeks of paid vacation
• Steady 9-5, Mon-Fri schedule, with some flexibility when needed
• Lots of learning opportunities, in a dynamic role
• Great location, accessible via highways nearby and with free parking

Primary responsibilities as the Customer Service and Administrative Coordinator:

• Client Service/Communication: Handle client inquiries via phone, WhatsApp, emails, Facebook messages, as well as in-person walk-ins
• Provide information regarding courses/solutions to help convert leads into consultations/new students
• Promptly return missed calls, and consistently follow up on inquiries to convert leads into consultations/new students
• Engage with walk-in clients by offering beverages, providing tours, and utilizing resources for pricing and payment plan information. Vet potential prospective students to see if they are fit for the company’s services
• Coordinate/schedule Zoom consultations for prospective students and owner or Manager
• Contact and records management: Organize and manage prospective students/contacts in CRM, maintaining detailed notes, outcomes and next steps
• Order Management: Assist with registration and payment processing, monitoring orders, addressing issues, and following specific protocols for order fulfillment based on course requirements
• Account Receivables: Manage installment plans, address discrepancies, and handle requests related to payment pauses, cancellations, refunds, or transfers in line with policies
• Office Maintenance: Ensure office cleanliness and upkeep including supply management, and garbage disposal
• Liaise with cleaning services, landlords, contractors, and vendors
• Additional administrative, client service, course coordination or marketing duties if/when they arise to support in the absence of one of the other team members, to ensure the business continues to operate smoothly

To excel in this role, you should have:

• 3 to 6 years of experience in a combination of administrative, coordination, and client service roles
• Tech-savvy, with a strong proficiency in Google Suite/MS Office. Previous CRM software experience is an asset
• Excellent communication and interpersonal skills, always approachable and coachable
• Highly organized, detail-oriented, and meticulous
• Team-player attitude, willing to support other team members if/when needed
• Experience in the education space is an asset
• Open to Occasional weekend work (about once a month), with time off in lieu

If this Client Service/Administrative Coordinator position in Mississauga sparks interest as the next step in your career, we encourage you to apply immediately.

Feel free to also shoot an email to srosh.yaver@qy-sa.ca with the subject line “Customer Service and Administrative Coordinator”, your resume, and a short paragraph on why you feel this is the right fit.