Customer Care Representative

Job Description

Description

Position at Dynacare

Posting: Customer Care Representative

Where YOU work, makes a difference

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

Why Dynacare Is An Amazing Place For YOU

• Join an award‑winning "Top Employer" with meaningful and impactful career opportunities


• Access a health and wellness benefits program that supports you and your loved ones


• Grow and thrive with a dynamic, successful company through internal mobility opportunities


• Invest in your future through RRSP match benefits and an employee stock purchase program


• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

Status: Permanent Full time

Shift: Tuesday to Friday between 7 am to Midnight and Saturday between 7 AM to 9 PM as required by the organization

Vacancy: Existing

Work Style: Remote

Discipline: DIS

Number of positions available: 1

Start Date: ASAP

Deadline for Internal Applications: Wednesday, March 25, 2026, at 5 PM EST

What You Will Be Doing

• Provide assistance to customers regarding any inquiries with services we provide, resolving when applicable & possible, escalating when applicable, respecting email and phone service delays as per communicated SLAs.


• Assist with order fulfillment and service appointments by working with operations teams, independent contractors, and 3rd party service providers, including the ordering of any additional records.


• Provide support to internal and external customers, employees, cross functional teams, carriers & advisors, independent contractors, with any extra steps/documents/approvals required to ensure progress towards timely order completion.


• Monitor trends and take ownership of complaints to ensure proper & full resolution / follow‑up.


• Capture all call and customer information with every interaction.


• Follow SOPs for each LOB to ensure compliance with practices and to any customized practices per Insurance carriers, as per service agreement, and with any third‑party service providers assisting with order completion.


• Manage timely handling of pending files that need to go on Hold, are on Hold, or need to be cancelled.


• Any other tasks as assigned by Manager / Team Lead.

Internal Stakeholders

• Business development representatives


• Operations representatives (all team members in Operations teams, including Managers & Team leads, etc.)

External Stakeholders

• Insurance Carriers (and their representatives)


• Insurance Brokers, Advisors, MGA’s


• Insurance applicants


• 3rd party service providers


• Independent contractors

Education and Experience

• Post Secondary Degree / diploma preferred (or related, pertinent experience)


• Minimum 1 year: customer service experience in Contact Centre or industry experience

Pay rate: 19.00 per hour. The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to level of experience and education requirements.

At Dynacare, we may leverage AI powered tools in our recruitment process. AI will never reach out to our candidate directly.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our AccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.