Stan
About the Company
- Stan is the Shopify for Content Creators, empowering anyone to make a living working for themselves on the internet.
- We’re a team of high-performers backed by the top VCs (Forerunner, Pear, and Norwest) and angel investors (Kevin Hartz, Michael Ovitz).
- We spend our days working with the Internet’s biggest Creators, helping them build their businesses and freeing them up to pursue their creative passions.
- If you’re passionate about helping others, want to see your work make a direct impact in thousands of ‘solopreneurs’ lives, and want to work alongside the very best people – we’d love to have you join our mission!
About This Role
- Diving in and tackling the Creator Support Inbox is our top priority! We have 52,000+ Creators who need our help and need to do whatever it takes to respond and resolve their issues ASAP!
- Collaborate directly with Engineering and other teams to identify and translate Creator issues – you’re the Creator’s biggest advocate, so make sure they’re being heard!
- Crushing the Inbox?? Great – we want you to provide even more value to Stan through an initiative you own, lead, and execute on!
Responsibilities
As the Creator Support Manager, you’ll serve as the front-line to our Creators and will be responsible for providing excellent, white glove service to each and every Creator. After crushing the Inbox, you’ll have the opportunity to take ownership of an initiative you’re passionate about, making a lasting and positive impact to the company!
- Respond to Customer Inquiries: Provide timely and professional responses to customer queries, concerns, and issues via email. Aim to resolve problems efficiently and effectively.
- Troubleshooting and Issue Resolution: Diagnose and troubleshoot customer-reported problems with the company’s products or services. Work diligently to find solutions or escalate issues to appropriate departments when necessary.
- Product Knowledge: Develop a deep understanding of the company’s products, features, and services. Stay up-to-date with any updates or changes, enabling you to provide accurate information and assistance to customers.
- Customer Feedback: Gather and document customer feedback, insights, and suggestions. Communicate this feedback to the internal Product and Engineering teams
- Ownership: Excited to take on a personal projects/initiatives and create value within Stan in your own way!
Qualifications
- Experience: 1+ years in a Customer Facing role, such as Account Management
- Preferred Background: Startups and Small Teams
Cultural Fit
- Extremely empathetic person who finds fulfillment in helping others
- Excellent work ethic – willing to hustle and do whatever it takes to get the job done!
- Driven by growth and opportunity – excited to take ownership and provide contribution to Stan through their own passions
- Eager to learn and feel confident with working in a fast-paced environment
Location
- Must be based in Los Angeles or Toronto
- Hybrid work environment
At Stan, You’ll Enjoy:
- Autonomy and Ownership: if you have an innovative idea you think could benefit a Creator or Stan, align with leadership and make it happen!
- A World-Class Team: we’re a team of servant leaders who work hard and put the team first; we hail from the very best companies / universities and hold ourselves to the highest standards
- Opportunity for Growth: feel excited and motivated to absolutely crush your role and have a change to make a real impact within the team, company, and our Creators