Contact Center Sales Representative
Job Description
Job Description
Job Description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a persuasive communicator with a passion for sales and a drive to exceed targets? We’re looking for a goal-oriented Contact Center Sales Representative to join our fast-paced BPO contact center. In this role, you’ll connect with prospective and existing customers, promote tailored solutions, and close sales all while delivering outstanding customer experiences.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Make outbound calls to prospective and existing customers
- Present and promote products or services aligned with customer needs
- Handle objections confidently and close sales effectively
- Maintain accurate records of calls, leads, and sales in the CRM system
- Meet or exceed daily, weekly, and monthly sales targets
- Follow scripts and compliance guidelines to ensure quality and consistency
- Collaborate with team members to share insights and improve strategies
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- 1–2 years of sales experience in a contact center or telesales environment
- Fluent in English and Spanish (spoken and written)
- Excellent communication, persuasion, and negotiation skills
- Ability to work under pressure and consistently meet targets
- Familiarity with CRM platforms and sales tools
How to Apply
Ready to start your career as a Contact Center Sales Representative at MCI Careers?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with MCI Careers in Sydney.
Is this a remote position?▼
This appears to be an on-site role in Sydney.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.