Client Service Coordinator

Job Description

Client Service Coordinator (Remote Position)

Location: Remote, but must live in the Lower Mainland of BC **(applicants outside of the Lower Mainland will not be considered)**

Hours: Monday to Friday, 8:00am–4:30pm

Who We Are

Westside Pest Control delivers high-quality pest control services with a focus on low environmental impact. Our mission is to build strong customer relationships while maintaining a positive, rewarding, and team-oriented work environment.

What We're Looking For

We're seeking a Client Service Coordinator who thrives in a fast-paced, detail-driven environment. The ideal candidate is highly organized, able to manage multiple priorities at once, and takes pride in delivering exceptional customer service and administrative accuracy.

Key Responsibilities

• Client Coordination & Communication: Respond promptly and professionally to phone calls, emails, and live chats from residential and commercial customers
• Scheduling & Logistics: Coordinate and optimize technician schedules and routes to ensure efficient service delivery.
• Administrative Support: Handle data entry, reporting, and account management with accuracy and attention to detail.
• Multitasking Under Pressure: Balance a high volume of communication and tasks while maintaining accuracy and professionalism.
• Team Collaboration: Work closely with other Client Service Coordinators and Technicians to support smooth operations and excellent client experiences.
• Problem Solving: Address scheduling challenges and customer inquiries with initiative and sound judgment.

What You Bring to the Table

• Proven Multitasking Ability: Experience managing high workloads and competing priorities in a fast-paced administrative or service role.
• Strong Attention to Detail: Consistent accuracy in data entry, scheduling, and communication.
• Customer Service Excellence: Friendly, empathetic communication style with a focus on client satisfaction and follow-through.
• Tech-Savvy: Comfortable navigating multiple platforms and adapting quickly to new systems.
• Independent & Reliable: Able to stay organized, self-motivated, and productive while working remotely.
• Local Knowledge: Familiarity with the Lower Mainland to assist with efficient scheduling and routing.
• Team Player: Collaborative mindset with a willingness to step in and support where needed.

What We Offer

• $23/hr + commission ( $300-$1000+/month)
• Extended Health Benefits, Dental and Vision Care
• Bonuses
• 3 weeks paid vacation
• Work from home
• Paid Birthday Off
• Staff Events
• An opportunity to be part of a supportive, like-minded team with a positive work culture.

If you're ready to join a team where your customer service expertise and multitasking skills will shine, apply now and become part of the Westside Pest Control family

*We are only hiring applicants who live in our service area. Applications from outside the Lower Mainland,BC will not be considered*

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Paid time off
• Vision care
• Work from home

Education:

• Secondary School (preferred)

Experience:

• Administrative: 3 years (required)
• Customer service: 3 years (required)

Location:

• Lower Mainland, BC (required)

Work Location: Remote