Chief Operating Officer

Job Description

About SE Mutual Insurance

Come dream big with us!

Are you seeking a meaningful career where your work has purpose? Do you want to contribute to a team dedicated to helping families and businesses protect what matters most while strengthening the communities in which we live and work?

Join a trusted, locally owned insurance provider with deep community roots. Since 1938, SE Mutual Insurance Company (SEM) has been committed to delivering coverage tailored to life in New Brunswick and Nova Scotia. As a member‑owned organization, our mandate is simple: protecting our policyholders’ best interests. And because 97% of our earned premium dollars stay right here in our region, our communities benefit directly.

Our local presence allows us to adapt quickly, make decisions efficiently, and provide the personalized service that sets us apart from larger insurers. We’re proud of our long‑standing heritage—and even prouder to support the people who call this region home.

The Position

We’re looking for a Chief Operating Officer to join our team at our Head Office in Riverview, NB. As a key member of the senior leadership team, you will effectively and profitably manage the company’s day‑to‑day operations in support of established policies, goals, and objectives, providing leadership, strategic direction, and vision.

Key Responsibilities

Strategic Leadership

• Partner with the CEO and executive team to establish short‑ and long‑term goals for the organization


• Support strategic initiatives and market expansion opportunities


• Serve as a trusted advisor to the Board, offering operational and risk insights to inform decision‑making

Operational Oversight

• Drive operational effectiveness by designing, implementing, and improving processes that support growth and efficiency


• Monitor and report on key performance indicators (KPIs) to ensure alignment with strategic objectives


• Collaborate across departments to streamline operations, resolve bottlenecks, and strengthen cross‑functional communication


• Oversee real estate, lease agreements, and facilities management

Human Resources (HR) Oversight

• Lead the development, implementation, and continuous improvement of HR policies and practices aligned with strategic priorities


• Lead the HR team on talent planning, recruitment, retention, compensation, and performance management


• Foster a culture of engagement, inclusion, and high performance


• Oversee the design and procurement Group Benefit Plan

Marketing Oversight

• Lead the development and execution of marketing campaigns and sponsorships to support strategic priorities


• Work closely with the Brand Specialist to ensure consistent, effective brand messaging across all platforms


• Oversee the annual marketing budget and ensure effective allocation of resources

Sales Leadership

• Lead, motivate, and support the sales team to consistently meet or exceed targets to align with strategic priorities


• Partner with the sales team to develop and execute strategies to drive business growth
  
• Monitor market trends and sales data to identify opportunities and informed decision‑making

Claims Oversight

• Provide oversight to the company’s claims department


• Offer coaching and career development support to the Claims Leader


• Stay informed on industry trends and claims‑related developments to guide continuous improvement

Qualifications

• Post‑secondary education in business administration or a related field


• 5+ years of progressive leadership experience


• Experience in the insurance industry is preferred


• Proven experience leading cross‑functional teams, including claims, HR, marketing, and operations


• Exceptional problem‑solving, analytical, and strategic thinking abilities


• Excellent communication, negotiation, and interpersonal skills


• Strong capability in change management and driving organizational improvements in fast‑paced environments


• Demonstrated ability to develop and maintain relationships with key stakeholders, including the Board, regulators, and external partners


• Bilingualism (French and English) is an asset

What We Offer

As part of our amazing team, you will be inspired to be and do your best every day. Here are some of the benefits our team members enjoy:

• A chance to grow with a forward‑thinking, local company that values innovation, community, and family.


• Comprehensive health and dental coverage – including virtual access to Online Doctors – fully paid by SEM.


• An annual Wellness Spending Account to help you maintain an active and healthy lifestyle.


• Generous time‑off benefits, including vacation, sick leave, six personal days each year, and your birthday off.


• Paid volunteer time off so you can give back to the community you care about.


• A 100% employer‑matched RRSP program to help you plan your future.


• Professional development opportunities to support your personal and career growth.

How to Apply

If you are interested in this exciting, challenging position with SE Mutual Insurance, please apply in confidence by February 18th, 2026.

Find out more about us online at semutual.nb.ca, or on Facebook, LinkedIn, or Instagram.

We would like to thank all applicants for their time and interest, however, please note that only those selected for interviews will be contacted.