Channel Sales Manager

Job Description

Job Title: Channel Sales Manager - Contact Center / CCaaS

Location: Greater Toronto Area (Hybrid, with frequent travel)

About Connex

Connex is a leading technology solutions provider specializing in Managed Services and Professional Services for contact center environments. We partner with organizations across telecommunications, banking, insurance, credit unions, and government sectors to modernize customer experience and optimize contact center operations. Our team works closely with large-scale contact centers and CCaaS platforms, helping clients drive operational efficiency, automation, and CX transformation. We are a growing organization focused on innovation, long-term partnerships, and measurable business outcomes.

Position Overview

Connex is seeking a results-driven Channel Sales Manager to expand our market presence and drive partner-led revenue growth within the contact center and CCaaS ecosystem.

This role will focus on developing Go-To-Market partnerships, building a strong pipeline through strategic channel relationships, and closing enterprise deals across Managed Services, QA Automation, and Professional Services. The ideal candidate brings experience selling into large contact center environments (600–900+ agents) and has a proven ability to generate $3-4M+ in annual revenue through strategic sales and partnerships. This role requires 60-80% travel to meet with partners and clients, build networks, and support deal execution.

This is a great opportunity for someone who is ambitious, coachable, and motivated by growth and commission-driven success.

Key Responsibilities

• Develop and execute channel and sales strategies to penetrate target markets and achieve $3-4 M annual revenue targets.


• Build Go-To-Market partnerships with system integrators, technology partners, and consulting firms within the contact center / CCaaS ecosystem.


• Identify new market opportunities across telecommunications, banking, insurance, credit unions, and government sectors.


• Generate and qualify leads through partner relationships, networking, industry events, and targeted market research.


• Build and maintain a robust pipeline of partner-led opportunities.


• Collaborate with partners on joint account planning and opportunity development.

Relationship & Account Development

• Establish and maintain long-term relationships with senior decision-makers and executives within enterprise contact center environments.


• Act as a trusted advisor by understanding client challenges and aligning Connex solutions to their business needs.


• Foster strategic partnerships that drive sustained revenue growth and customer success.

Solution-Based Selling

• Managed Services


• QA Automation


• Professional Services

• Deliver presentations, solution demonstrations, and value-based proposals to prospective clients.


• Own the full sales cycle, including negotiations and contract execution.

Cross-Functional Collaboration

• Work closely with marketing, operations, and delivery teams to ensure successful project execution and strong client outcomes.


• Support partner enablement and joint GTM initiatives to strengthen the Connex ecosystem.

Performance & Revenue Management

• Track pipeline performance, forecast revenue, and monitor sales metrics.


• Adjust strategy as needed to ensure consistent attainment of revenue targets.

Qualifications

Experience

5+ years of B2B sales, channel sales, or business development experience within the contact center or CCaaS industry.

Industry Expertise

• Experience selling into telecommunications, banking, insurance, credit unions, or government sectors.


• Familiarity with large-scale contact center operations (600–900 agent environments).

Revenue Performance

Proven track record of generating $3-4M+ in annual sales revenue.

Skills

• Strong relationship-building, communication, and negotiation skills.


• Ability to lead solution-based enterprise sales conversations with executive stakeholders.


• Strategic thinker with strong pipeline management and deal-closing ability.

Travel

Willingness to travel 60-80% for partner meetings, client engagements, and industry events.

Education

Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).

What We Value

• Ambitious and growth-oriented


• Coachable and eager to learn


• Self-starters who take ownership


• Comfortable building relationships and expanding networks


• Motivated by results, impact, and commission-driven success