Crawford & Company
Position Summary Working as part of the edjuster team, the role of the Supervisor, Field Claims is to ensure the timely completion of all claims while maintaining quality and company standards and guidelines. The Supervisor collaborates with various departments, internal and external clients, and provides regular guidance and support to field employees in the day-to-day operations. The Supervisor will be primarily responsible for field claims in Ontario, Canada. Provide direction and oversight of the quality and completion of all claims within a defined regional area (or team), including site visits, inventory/data collection, item research/pricing, claims reporting and review, policyholder/adjuster communication, in accordance with specific instructions, productivity standards according to edjuster established PEG (Performance Excellence Guaranteed), and internal standards and customer service level agreements.
Personally involved in mentoring and guiding Field employees in the handling of complex claims (hoarder, commercial, fatalities, high end, etc.). This would include site visits, inventory and pricing, policyholder/adjuster communication and reporting. In conjunction with the Training Manager, identify training needs and provide ongoing training and support to all new and existing field employees. Supervise overall field employee performance, including QA reviews and PEG Closing File Reviews, as well as quarterly reporting to Manager.
Assist Manager in the performance review of employees during the annual review process. Provide feedback on performance Assist in setting SMART goals and quarterly follow-up of milestones. Ensure timely invoicing of claims within edjuster standards related to performance, fee % of RC, adjuster set expectations through updates, etc.…with support from Manager. Review current and future workloads and make recommendations to the Manager for the appropriate staffing levels to meet service standards, both increasing and decreasing.
Provide input on changes and development of exclaim and testing. Provide catastrophe claim leadership when catastrophes occur in the region. Ensure health and safety standards are followed in the field. Requirements College/Bachelor’s degree or equivalent work experience 5 years of insurance claims experience – property and field Previous management or leadership experience Strong computer skills (MS Office/Outlook, etc.) Employee must provide their own high speed internet service (a portion will be reimbursed) Company equipment including laptop/smartphone will be provided.
It is the employee’s responsibility to care and maintain the equipment, as per company policy Ability/Availability to travel Valid Driver’s License CIP/FCIP or equivalent is considered an asset Adjusting license/Adjusting experience is considered an asset Excellent written and verbal communication skills Proven ability to motivate, mentor, develop and manage employees Foster continuous improvement and innovation Results-driven, with a sense of urgency to deliver under pressure and on time Foster integrity and honesty Demonstrate flexibility and resilience Additional Information We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted. Crawford is an Employment Equity employer. Crawford is strongly committed to diversity within its community. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.
We encourage freedom of association, fair compensation and labour practices and avoid child labour. Crawford is committed to identify and remove any discriminatory policies and practices found in the recruitment, selection and hiring, promotion, training, retention, and termination of employees in all levels and categories of employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies, a request for accommodation will be considered throughout the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position.
If you have an accommodation need, please email resumescrawco.ca as soon as possible to make appropriate arrangements.