Business Operations Analyst

Please apply ONLY if you have Public Service Experience in Canada

Experience and Skill Set Requirements:

General Project Coordination and Communication :

• Experience with coordinating and leading initiatives with both technical and business stakeholders
• Excellent verbal communication skills; ability to explain complex, highly technical information to non-technical colleagues using clear, simple language
• Excellent analytical and problem-solving abilities
• Experience with planning and implementation of changes
• Experience with developing project scope documents and project plans
• Experience creating and maintaining documentation for operational procedures
• Experience with using Microsoft Office and other tools to automate processes, analyze data and create reports or data visualization

Service Management :

• Experience with ITIL best practices for IT Service Management including:
• Change Management
• Incident Management
• Problem Management
• Configuration Management
• Experience with Remedy/eSMT or other service management tools in an IT support environment
• 2+ years of hands-on experience managing incidents, problems and service request through the lifecycle. Including documenting, tracking and monitoring to ensure timely resolution in line with SLAs
• Experience with reviewing data and producing analyses, reports, and data visualizations

Middleware Support :

• Experience with handling fluctuating workloads, conflicting priorities and concurrent activities in an IT support environment
• 2+ years of hands-on technical working experience with the systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
• 2+ years of hands-on technical working experience with IBM WebSphere/Liberty/NDM
• 2+ years of hands-on technical working experience in supporting application/web servers
• Understanding of DevOps and CI/CD concepts and tools e.g. Jenkins/Ansible, etc.
• Experience with Axway Secure Transport or similar FTP/SFTP system
• Development experience or exposure to DataPower platform is an asset
• Development experience with Informatica, IBM MQ, IBM ACE is an asset
• General exposure to cloud based computing solutions and concepts
• General exposure to network topologies (firewalls, load balancers, DNS)