Business Operations Analyst

Full Time
  • Full Time
  • Toronto

Teacup Tech Systems

Please apply ONLY if you have Public Service Experience in Canada

Experience and Skill Set Requirements:

General Project Coordination and Communication :

  • Experience with coordinating and leading initiatives with both technical and business stakeholders
  • Excellent verbal communication skills; ability to explain complex, highly technical information to non-technical colleagues using clear, simple language
  • Excellent analytical and problem-solving abilities
  • Experience with planning and implementation of changes
  • Experience with developing project scope documents and project plans
  • Experience creating and maintaining documentation for operational procedures
  • Experience with using Microsoft Office and other tools to automate processes, analyze data and create reports or data visualization

Service Management :

  • Experience with ITIL best practices for IT Service Management including:
  • Change Management
  • Incident Management
  • Problem Management
  • Configuration Management
  • Experience with Remedy/eSMT or other service management tools in an IT support environment
  • 2+ years of hands-on experience managing incidents, problems and service request through the lifecycle. Including documenting, tracking and monitoring to ensure timely resolution in line with SLAs
  • Experience with reviewing data and producing analyses, reports, and data visualizations

Middleware Support :

  • Experience with handling fluctuating workloads, conflicting priorities and concurrent activities in an IT support environment
  • 2+ years of hands-on technical working experience with the systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
  • 2+ years of hands-on technical working experience with IBM WebSphere/Liberty/NDM
  • 2+ years of hands-on technical working experience in supporting application/web servers
  • Understanding of DevOps and CI/CD concepts and tools e.g. Jenkins/Ansible, etc.
  • Experience with Axway Secure Transport or similar FTP/SFTP system
  • Development experience or exposure to DataPower platform is an asset
  • Development experience with Informatica, IBM MQ, IBM ACE is an asset
  • General exposure to cloud based computing solutions and concepts
  • General exposure to network topologies (firewalls, load balancers, DNS)


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