Branch Manager

Job Description

Branch Manager

Position Title: Branch Manager

Division: CTR Northern Division

Employment Type: Full-Time

Reports To: President, Will Wiebe

About the Role

The CTR Northern Division is seeking a dynamic and experienced Branch Manager to lead our growing regional operations. This is a strategic and hands-on leadership role responsible for ensuring operational excellence, driving business results, building strong customer relationships, and cultivating a high-performing team culture. The ideal candidate will be an effective communicator, a strong decision-maker, and a leader who thrives in a fast-paced environment.

Key Responsibilities

• Operational Leadership:
  
  
  
  • Oversee daily operations of the branch, ensuring adherence to company policies, safety standards, and regulatory requirements.
  
  
  • Monitor workflow efficiency, resource allocation, and operational quality to maintain high service standards.
  
  
  • Identify opportunities to streamline processes, reduce costs, and improve overall operational performance.
  
  
  
  


• Team Management & Development:
  
  
  
  • Lead, mentor, and develop a team of supervisors and frontline employees.
  
  
  • Conduct regular performance evaluations, coaching sessions, and training initiatives.
  
  
  • Foster a positive work environment that aligns with CTR’s values and encourages collaboration, accountability, and continuous improvement.
  
  
  
  


• Business Growth & Customer Relations:
  
  
  
  • Build and maintain strong relationships with key customers, partners, and stakeholders in the Northern division.
  
  
  • Analyze market trends and customer needs to support revenue growth and business development efforts.
  
  
  • Support sales initiatives by identifying new opportunities and ensuring delivery of high-quality services.
  
  
  • Manage branch budgets, forecasts, and financial performance metrics.
  
  
  • Review financial reports, track KPIs, and implement corrective actions when necessary.
  
  
  • Ensure cost control practices and profitability targets are met or exceeded.
  
  
  
  

Qualifications

• Bachelor’s degree in Business, Operations Management, or a related field (or equivalent experience).


• 5+ years of leadership experience in operations, branch management, logistics, or a similar industry.


• Proven track record of leading teams, managing budgets, and driving operational performance.


• Strong communication, organizational, and problem‑solving skills.


• Ability to analyze data, make informed decisions, and adapt to changing demands.


• Demonstrated customer-service orientation and relationship-building skills.


• Proficiency with standard office and operational software systems.

Preferred Qualifications

• Experience in the transportation, logistics, or industrial services sector.


• Knowledge of regional market dynamics within the Northern division.


• Experience managing multi-location or high-volume operations.

What We Offer

• Competitive salary and performance-based incentives.