Branch Manager

Job Description

We are searching for an experienced Branch Manager at our Quebec - Longueuil, QC 908 facility.

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy‑duty, marine, agriculture, and manufactured housing markets. We have an opportunity for a Branch Manager at our manufacturing facility located in Longueuil, Quebec, Canada.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state‑of‑the‑art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

Job Description

The Branch Manager position at Dexter plays a crucial role in offering customers the best value through the delivery of trailer parts. The Branch Manager oversees branch distribution operations, including sales, customer service, distribution, warehouse and delivery, and team management. They are responsible for the performance and development of all branch staff.

Responsibilities

• Manage and align branch operations with the Annual Operating Plan (AOP), managing financial metrics, budgets, and operational costs to achieve organizational goals.


• Lead with a general manager mindset, driving business growth and operational excellence through entrepreneurial leadership.


• Make key decisions on employment, disciplinary actions, performance evaluations, complaints, and conflict resolutions.


• Direct daily distribution operations, delegate tasks and manage team accountability to ensure optimal performance of the branch operations.


• Plan and prioritize work, ensuring alignment with organizational goals and compliance with safety standards.


• Build and maintain strong customer relationships, ensuring customer‑centric solutions and service excellence, including monitoring schedules, costs, performance, and customer satisfaction.


• Utilize ERP systems and data to drive efficiency in business development, decision‑making, and process improvements.


• Analyze complex information to solve problems effectively, promoting a culture of continuous improvement and innovation.


• Collaborate across the organization, building partnerships to meet shared objectives and foster a cohesive operational approach.


• Develop and lead effective teams, applying diverse skills and perspectives to achieve common goals.


• Effectively communicate any complex information to employees, management, and clients, ensuring clear understanding and alignment.


• Drive direct engagement and situational adaptability, motivating the team to excel and adapting strategies to meet changing demands.

Qualifications

Minimum Requirements

• Bachelor’s degree in business administration, Operations Management, or related field or equivalent supervisory experience


• At least 5 years in a leadership or supervisory position with proven experience managing a team of 10 or more employees.


• Minimum 8 years of experience in distribution, logistics, or warehouse operations management.

Preferred Requirements

• Bilingual English and Spanish are preferred but not required.


• 10 + years of experience in distribution, logistics, or warehouse operations management.


• Experience managing sales distribution operations and logistics


• Previous experience managing a 100,000-200,000 sq. foot warehouse operations with automotive background

Core Values

• Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!


• Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.


• Do the Right Thing – For our people, for our customers, and for the business.

Apply now to join an industry leader and make a difference in what we do for the customers we serve!