Finance Professionals Inc.
JOB DESCRIPTION
Location: Hybrid (Downtown, Toronto)
Duration: 6 Months
Our client, a leading financial institution in Downtown Toronto is looking for a Product Specialist – Expert to provide specific product expertise and support in both pre and post migration capacity to clients and business partners. The successful candidate will involve in a deep understanding of a specific set of complex core services, concepts and best practices.
- Typical Day in role:Provide solutions and business advice in relation to the migration of complex services with a consistent focus on building long term Financial Group relationships. At all times, takes personal accountability for the onboarding and on-going resolution of client/service/operations partner concerns.
- Participate in go-to-market functions including preparing client facing presentation/materials, mailers, customized messaging to be used for facing clients
- Participate in UAT for the product roll out in order to gain deep product expertise
- Must-Have Skills:5+ years of experience & strong subject knowledge in commercial payment services.
- Experience in complex migration activities
- Deposits Interest Rate Pricing
- Solid ISO 20022 industry knowledge
- Proven ability to prioritize and adapt to a fast paced environment, as this is an intense high volume transaction role requiring above average organizational skills and a proven capacity for coping with incoming and outgoing call / email volumes
- Proven technical understanding of complex file structures, connectivity and ERP platforms.
- Project management
- Excellent written and verbal communication skills; notably the ability to straddle high-level / strategic client conversations and the technical nuances of the product platform
- Strong Emotional Intelligence in facing diverse scenarios with customers
- Nice-To-Have Skills:Critical thinking and problem solving skills
- Team work
- Adaptability
- Proficient in French language
- Soft Skills Required:Strong verbal skills to explain complex concepts/technical terms into business friendly language
- Self-starter and proactive
- Leadership skills
- Troubleshooting skills
- “Customer is always right” attitude
- Education:Undergraduate Degree