Bilingual Product Specialist

Full Time
  • Full Time
  • Toronto

Finance Professionals Inc.

JOB DESCRIPTION

Location: Hybrid (Downtown, Toronto)

Duration: 6 Months


Our client, a leading financial institution in Downtown Toronto is looking for a Product Specialist – Expert to provide specific product expertise and support in both pre and post migration capacity to clients and business partners. The successful candidate will involve in a deep understanding of a specific set of complex core services, concepts and best practices.

  • Typical Day in role:Provide solutions and business advice in relation to the migration of complex services with a consistent focus on building long term Financial Group relationships. At all times, takes personal accountability for the onboarding and on-going resolution of client/service/operations partner concerns.
  • Participate in go-to-market functions including preparing client facing presentation/materials, mailers, customized messaging to be used for facing clients
  • Participate in UAT for the product roll out in order to gain deep product expertise
  • Must-Have Skills:5+ years of experience & strong subject knowledge in commercial payment services.
  • Experience in complex migration activities
  • Deposits Interest Rate Pricing
  • Solid ISO 20022 industry knowledge
  • Proven ability to prioritize and adapt to a fast paced environment, as this is an intense high volume transaction role requiring above average organizational skills and a proven capacity for coping with incoming and outgoing call / email volumes
  • Proven technical understanding of complex file structures, connectivity and ERP platforms.
  • Project management
  • Excellent written and verbal communication skills; notably the ability to straddle high-level / strategic client conversations and the technical nuances of the product platform
  • Strong Emotional Intelligence in facing diverse scenarios with customers
  • Nice-To-Have Skills:Critical thinking and problem solving skills
  • Team work
  • Adaptability
  • Proficient in French language
  • Soft Skills Required:Strong verbal skills to explain complex concepts/technical terms into business friendly language
  • Self-starter and proactive
  • Leadership skills
  • Troubleshooting skills
  • “Customer is always right” attitude
  • Education:Undergraduate Degree

Source

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