Posted:
Job Description
Bilingual Customer Service Representative (Insurance)Advance your career in a stimulating bilingual role at the heart of the insurance industry. A hybrid work environment, diverse responsibilities, and daily interactions with a varied clientele await you in this dynamic and professional position.
What is in it for you:
• Salary: 60K–65K, based on experience.
• Permanent full-time position, 37.5 hours per week.
• Schedule: Monday to Friday, 8 am to 4 pm. or 9 am. to 5 pm.
• Hybrid work arrangement: 3 days in office, 2 days remote.
• 3 weeks of vacation starting in the first year.
• Group insurance program.
• Group RRSP program with employer contribution of up to 4%.
• Annual wellness program valued at $500.
Responsibilities:
• Prepare and issue billing.
• Process policyholder and client requests in a timely manner.
• Enter and update information in databases.
• Prepare and send documentation related to renewals or onboarding of new clients.
• Perform filing and record management, primarily in electronic format.
• Contribute to the continuous improvement of work processes and procedures.
• Perform any other related tasks as required.
What you will need to succeed:
• College diploma or equivalent training.
• 2–3 years of experience in a similar role, ideally in a semi-automated environment.
• Experience in the insurance industry is a strong asset.
• Bilingual in English and French to communicate effectively with clients and partners outside Quebec.
• Knowledge of a third language is considered an asset.
• Strong proficiency with Microsoft Office.
• Satisfactory results on required language and computer skills tests.
• Strong ability to learn quickly and adapt.
• Attention to detail and a high level of accuracy in task execution.
• Ability to manage priorities and meet tight deadlines.
• Autonomy, initiative, and professionalism in follow-ups.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and commitment to client satisfaction.
• Ability to handle manual tasks while providing practical solutions to problems.
Why Recruit Action?
Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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