Bilingual Customer Experience Specialist

Full Time
  • Full Time
  • Mississauga
  • 40 - 40
  • Salary: 40 - 40

Experis

Our client, in the Healthcare Secor is seeking a Bilingual Order Management/Customer Experience Specialist to join their team.

Job Title: Bilingual Order Management/Customer Experience Specialist
Location: Mississauga, Ontario
Pay Range: $30-40 an Hour

What’s the Job?

  • Responsible to support the activities of the regional OTC organization for Canada Supply Chain.
  • Execution of the order-to-cash process following industry best practices
  • Ensures robust omni-channel customer service, order fulfillment, and invoicing services performed for authorized trading partners and direct customers.
  • Support outsource provider to respond to escalated customer queries in a timely and effective manner, via phone, email, or chat applications.
  • Effectively support recall and returns processes per policy including processing of replacements and credits

What’s Needed?


  • Experience working with SAP.
  • Experience in the order-to-cash process within in-market distribution vs. international POs/export.
  • Have a background in pharmaceutical or healthcare industry.
  • amazing communication and customer service skills, professionalism, experience with transactional work and escalation calls, experience dealing with stakeholders, problem solving.
  • experience in 3PL management.

What’s in it for me?

  • 1 year contract that could extend depending on experience.
  • Working hours of 8am-5pm
  • Hybrid role hybrid – 20% in office 80% is remote.
  • Office located in Mississauga.
  • Benefit 5

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World’s Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.

Source

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