Tata Consultancy Services
About TCS
TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute – one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers.
This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.
Skills and Responsibilities:
• Provide technical support and troubleshooting assistance to customers using Azure services.
• Collaborate with development teams to identify and resolve product issues and improve customer experience.
• Leverage Azure monitoring and diagnostic tools to proactively identify and resolve potential service outages or performance issues.
• Respond to and resolve customer inquiries and problems through efficient ticket management and communication.
• Conduct root cause analysis and identify trends to prevent recurring issues.
• Collaborate with cross-functional teams to drive incident resolution, including working with infrastructure, networking, and security teams.
• Document troubleshooting steps, known issues, and resolutions in a knowledge base to enable self-service for customers and to improve internal processes.
• Contribute to the development of support guides, FAQs, and other documentation to assist customers in troubleshooting common problems.
• Participate in on-call rotation and provide timely response and resolution to critical customer issues outside of regular business hours.
• Stay up to date with new Azure features and services and provide recommendations on best practices and improvements to the team.
• Collaborate with customers to understand their technical requirements and provide guidance on optimal Azure configurations and usage.
• Mentor and provide guidance to junior support engineers to enhance their technical knowledge and skills.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource
Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period.
We invite you to continue to apply for other opportunities that match your profile.