Automotive Dealer Representative

Job Description

Company Overview

Assured Auto, part of The Boyd Group, has been providing quality workmanship on every collision repair for over 30 years. With numerous locations throughout Western and Central Canada, we invest in our employees through training and certification support. The company offers career growth, a comprehensive benefits plan, RRSP matching, and competitive compensation.

Benefits

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

Job Description

The Dealer Representative (Dealer Rep) has primary responsibility to provide an exceptional customer experience while handling the collision service needs of Boyd’s partners. The Dealer Rep manages the relationship between the customer, insurance company, dealership, and the repair facility to ensure a positive outcome for the customer’s experience.

Key Responsibilities

• Ensure consistent execution of the WOW (Wow Operating Way) plan

Role and Requirements

• Effectively manage a positive and productive business relationship between dealership and repair facility
• Accurate Diagnosis of Collision Damage & Refinishing Operations
• Communicate clearly the Repair process and address questions to ensure client confidence
• Manage the R.O. Package and ensure all information is captured and accompanies the vehicle during delivery
• Schedule Customers for repairs & assign Job Classification accordingly
• Order parts & arrange sublet repairs with vendors when required for each RO
• Organize Dealer sublet mechanical work
• Arrange Dealer Internal and Warranty work for repairs
• Adhere to all Insurance programs, procedures & guidelines
• Utilize daily insurance programs & tools (Progi, APU, ARMS, Progi Sync)
• Capture all prior damages on vehicle inspection sheets including photos during walk-around
• Document and communicate service problems related to delays
• Work with the Production Supervisor on any repair related concerns/supplements
• Manage all arrangements for towing as well as costing against the RO (ensure Insurance approval prior to pickup)
• Respond to and arrange for any valet service tows or service as per Assured Claims Centre
• Communicate all customer requests and needs to appropriate team members
• Communicate updates with Customers & Insurance claims personnel
• Update Customers on progress of vehicle throughout production
• Confirm repair authorization, obtain customer signature and arrange rental for customer (if applicable)
• Provide 24 hour notice of vehicle ready for delivery to customer
• Personal delivery of the vehicle to the customer
• Provide all paperwork to repair facility in a timely manner (invoice/assignments/signed authorizations/payment slips)
• Uphold Store policies regarding payments, purchases, documentation, etc.
• Support all team members when required
• Participate in daily production meetings with the Management Team, as required
• Participate in monthly Health & Safety and staff meetings (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
• Make appraisal follow-up calls with un-landed estimates (Batting Average / Close Sales)
• Uphold Assured’s Core Values: Honesty, Integrity & Respect
• Demonstrate actions and behaviors supporting our “10 Promise”

Work Tools to be Utilized

• Scheduling Tool: Progi Calendar, Google Calendars
• Management Information System: Summit, Repair Centre
• Rental Management Systems: ARMS, Dial
• Comprehensive Knowledge of: Mitchell, Audatex
• Parts sourcing: Car-part, Progi, APU

Education And/or Experience Required

• Post-secondary education or equivalent
• A minimum of 1 year previous experience in a collision repair environment or a similar role

Required Skills/Abilities

• Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure
• Sales driven, while delivering great customer service
• Strong attention to detail and a high degree of accuracy
• Consistently demonstrates a successful client experience
• Communicate effectively, both verbally and in writing
• Ability to interpret work scope from vehicle estimates or work orders
• I-Car Registered (working towards Gold Class certification)
• Working knowledge of vehicle repairs practices
• Valid G-Driver’s License

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#AASJ

Compensation

Compensation Details: $40,000- $60,000 per year

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We invest in our people. From day one, you''ll join a professional atmosphere with great working conditions and dynamic leadership. You''ll have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We provide ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the evolving collision repair industry.

Assured Auto is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other consideration prohibited by law or by contract.

AI Disclosure Statement: The Boyd Group and all affiliated companies do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.