Auto Glass Technical Lead

Job Description

Auto Glass Technical Services Lead

Position Overview

The Auto Glass Technical Service Lead will oversee Adas calibration, auto glass repair and replacement services. This role combines technical expertise, customer service excellence, and leadership to ensure high-quality service delivery and customer satisfaction. The Auto Glass Technical Service Lead will manage a team of technicians, coordinate scheduling, and handle complex repairs or replacements.

Key Responsibilities

• Team Leadership: Supervise and mentor a team of auto glass technicians. Provide guidance, training, and support to ensure technical proficiency and high morale.


• Health & Safety: Ensure the strict enforcement of all H&S rules.


• Technical Training Delivery: Conduct in-person and virtual training sessions for both new hires and current technicians. Provide hands‑on demonstrations and practical exercises.


• Skill Assessment: Evaluate the skills and competencies of technicians through testing and observation. Provide feedback and additional training as needed to ensure high standards of performance.


• Quality Assurance: Inspect and ensure the quality of completed services. Enforce standard operating procedures and safety protocols. Address and resolve any service issues or customer complaints.


• Service Coordination: Schedule and delegate service appointments. Coordinate with customers to confirm service details and ensure timely delivery. Manage inventory and order supplies as needed.


• Technical Expertise: Perform complex auto glass repairs and replacements. Provide technical support to the team and consult on difficult cases. Stay updated with industry trends and advancements.


• Customer Interaction: Engage with customers to understand their needs and explain service options. Ensure a positive customer experience by maintaining high standards of service and professionalism.


• Documentation: Maintain accurate records of services performed, parts used, and customer interactions. Generate reports for management and assist in continuous improvement efforts.

Qualifications

• High school diploma or equivalent; technical or vocational training in auto glass repair and replacement is preferred.


• Proven experience in auto glass repair and replacement, with strong technical skills.


• Previous experience in a supervisory or lead role.


• Excellent communication and customer service skills.


• Ability to manage a team and coordinate multiple tasks.


• Attention to detail and commitment to quality.

Preferred Skills

• Certification in auto glass repair and replacement.


• Knowledge of vehicle safety standards and regulations.


• Proficiency in inventory management systems.