Assistant Store Manager

Job Description

Overview

The Salvation Army is a faith- and values-based organization that serves people in need in communities across Canada and Bermuda. We help more than 2 million people each year by providing necessities such as food, clothing and shelter, and support those facing unemployment, addiction, and family challenges. We hire and serve people of all backgrounds and walks of life, with a place for everyone to belong here.

The mission is to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY: This position provides support to the Store Manager/Corps Officer in organizing and supervising all operational areas of the retail store. The role ensures the Salvation Army mission is supported by the Thrift Store, generating funds and positively influencing the communities in which it operates.

Accountabilities

• Oversee safety of all customers, staff, and volunteers while in the store
• Assist with planning of store layouts and ensure attractiveness of the store
• Handle customer concerns or complaints in a timely and courteous manner
• Support the Store Manager/Corps Officer in ensuring all cash operations are carried out according to Salvation Army policy and procedures, and nightly deposits are secure
• Oversee control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately
• Provide direction and support to staff in the absence of Store Manager
• Participate in interviews and hiring
• Provide orientation and training, and provide feedback for performance management of staff in compliance with Divisional and Territorial standards
• Assist in planning of store sales, promotions, and auctions
• Plan staff schedules, staff meetings, and training sessions
• Sort, price, and stock various goods

Health and Safety

• Works in compliance with OH&S Act and Regulations and abides by The Salvation Army’s health and safety policies and procedures
• Support Store Manager/Corps Officer in ensuring all staff are aware of emergency procedures and prepared to implement them immediately as necessary
• Ensures proper procedures are followed in the event of a workplace injury or illness, including incident investigations as applicable

Performs other work-related duties as assigned.

Relationship Management

Internal: Store Manager, Corps Officers, volunteers, staff
External: Community, external vendors

Managerial/Technical Responsibilities

Reports directly to the Store Manager. Direct reports: None. This position supervises staff members and volunteers in the absence of Store Manager/Corps Officer.

Financial And Material Management

• Moderate material responsibilities
• Regular responsibility for minor financial matters and for wise use of resources
• May be authorized to handle small amounts of cash; limited input to annual budget or revenue projections

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions

• This is a permanent full-time position
• Working environment is in a store
• Flexibility in work schedule is required
• Work schedule will vary and will include weekdays and/or Saturdays
• Required to stand for long periods with frequent twisting, bending, crouching, and reaching
• Ability to lift/move up to 29 pounds
• Travel is required to attend meetings, etc

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Experience And Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications related to position responsibilities
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures

Alternative combination of education and experience may be considered.

Education, Qualifications And Certifications

• Completion of a formal post-secondary program or specialized courses in Retail Management or equivalent
• Alternative combinations of education and experience may be considered

Experience And Knowledge

• Two (2) years of prior related retail store experience, specifically in secondhand merchandise preferred
• Basic accounting experience is required
• Cash handling experience is required
• Experience with cash registers and related processes (bank deposits, summary reports)
• Proficient in Microsoft Office applications
• Experience with Salvation Army-specific systems/programs is an asset

Skills And Capabilities

• Able to work within a team to provide direction, resolve conflict, and ensure appropriate use of donations
• Excellent organizational, interpersonal and communication skills
• Results-driven with strong time management and delegation abilities
• Experience performing administrative tasks
• Team player with compassionate, respectful, non-judgmental approach
• Familiarity with cash handling, pricing, sorting procedures, product display and promotion guidelines

Ability to undergo applicable screening and background checks satisfactorily to The Salvation Army, in its sole discretion.

Compensation

• The target hiring range is $20.75 to $25.94, with a maximum of $31.13
• Placement in the salary range will be based on market conditions, internal equity, and candidate experience, skills and qualifications

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation.