Account Director

Job Description

WHO ARE WE?

We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

Key Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts


• Build and maintain strong client relationships through excellent service delivery


• Maintain a strong Integrated Facilities Management program


• Manage, mentor, and inspire on-site teams to achieve performance goals


• Identify and pursue new business opportunities to drive account growth


• Oversee resource planning, scheduling, and workforce optimization


• Recruit, onboard, and train team members to support operational success


• Ensure compliance with safety standards and quality assurance protocols


• Drive client satisfaction and long‑term account retention

Competencies For Success

• Strong leadership presence with the ability to influence and inspire


• Results‑oriented, with a focus on operational excellence and execution


• High level of accountability—for self and others


• Collaborative mindset and commitment to team success


• Exceptional attention to detail and organizational skills


• Comfortable using data and technology to inform decisions


• Committed to inclusive leadership—ensuring every voice is heard

Qualifications

• Minimum of 2 years of operational experience in Integrated Facilities Management


• Multi‑site contract experience is a plus


• Ability to travel overnight when required


• Awareness of technical elements needed to deliver services support


• Attracts, develops and retains employees, providing a safe, supportive work environment, supporting People strategies


• Excellent interpersonal and communication skills.


• Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment.


• Must pass a Federal criminal background check


• Must have a clean drivers abstract

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability‑related accommodations during the hiring selection process are available upon request.

Seniority level

• Director

Employment type

• Full‑time

Job function & Industries

• Customer Service


• Facilities Services