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    Job details

    Salary

    $22 an hour

    Job type

    Full-time

    Benefits

    Pulled from the full job description

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    Dental care

    Employee assistance program

    Life insurance

    Vision care
    Full Job Description

    Overview:

    We are North America’s leading security services provider with over 300,000 phenomenal employees. At Allied Universal®, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. For all full-time positions, we offer medical, dental, and vision coverage, life insurance, employee assistance programs, and more! We also offer company paid uniforms and part-time and flexible schedules!

    Job Description:

    Allied Universal is seeking Professional Control Centre Operator in Canada


    • Full Time
    • Pay Rate: $22.00
    • Location: Argentia Road – Mississauga, ON L5N 1P9
    • Shift: 7 to 7 (Day/Night Rotation)
    • Must be available to work a continental shift including weekdays, weekends, and holidays
    • Advanced communication skills (written and verbal) and Computer skills
    • Being fully bilingual in French and English; both written and spoken is considered an asset


    QUALIFICATIONS:

    • Valid Security guard license
    • 1-2year of work-related experience in the following environments:
      • Commercial or Corporate security environments involving 24/7 monitoring and escalation processes
      • Security/Emergency/Response based dispatch/operations center services involving direct interaction with callers and dispatched personnel.
      • Customer service and/or call center
    • Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to security
    • Ability to effectively use or learn computer systems in the following areas: General Office Systems (i.e., MS Office), CCTV and Networked Video Systems,
    • Ability to effectively use or learn computer systems in the following areas: Alarm monitoring systems, Telephone, and Instant Messaging systems.
    • Advanced communication skills (written and verbal) in English with the ability to effectively communicate with persons who may or may not speak English as their primary language
    • Ability to remain calm under pressure and de-escalate situations in a professional manner
    • Demonstrated experience in critical environments where decision making, and actions can impact life-safety and business continuity


    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

    • Operate and monitor computer workstations and systems (i.e., alarms, access control systems, temperature monitoring systems, intrusion detection systems)
    • Follow established processes and procedures to escalate events to the appropriate personnel/department 24/7
    • Coordinate responses to incidents that occur on company premises, or events, using the appropriate communication methods.
    • Report out of the ordinary or abnormal conditions to the appropriate personnel/department
    • Intake, triage and escalate incoming information and reports.
    • Collect information including data, create, and provide reports and maintain effective communications with a wide variety of stakeholders
    • Work with a team and leader to ensure effective communication of events that occurred during shift and any on-going events (i.e. facilities emergencies waiting for action, etc.)
    • Complete relevant shift and/or event-based reports in a professional and clear manner
    • Perform data entry in a timely, accurate and inclusive manner
    • Liaise with employees, visitors, vendors, and management in a helpful, cordial, and pro-active manner

    AS A CONDITION OF EMPLOYMENT:

    • Be at least 18 years of age with high school diploma or equivalent
    • Legally entitled to work in Canada
    • Licensing requirements are subject to province and/or local laws and regulations and will be required prior to employment.
    • Employee must successfully complete a background check
    • Able to:
      • Work in various environments such as cold weather, rain/snow or heat
      • Occasionally lift or carry up to 20 kilograms
      • Climb stairs, ramps, or ladders occasionally during shift
      • Stand or walk on various surfaces for long periods of time

    Closing:

    Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.

    Requisition ID:

    Job details

    Salary

    $22 an hour

    Job type

    Full-time

    Benefits

    Pulled from the full job description

    div{margin-right:0.5rem;margin-bottom:0.5rem;}]]>

    .ecydgvn1{margin-top:0.5rem;margin-left:0.5rem;max-width:100%;}]]>

    Dental care

    Employee assistance program

    Life insurance

    Vision care
    Full Job Description

    Overview:

    We are North America’s leading security services provider with over 300,000 phenomenal employees. At Allied Universal®, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. For all full-time positions, we offer medical, dental, and vision coverage, life insurance, employee assistance programs, and more! We also offer company paid uniforms and part-time and flexible schedules!

    Job Description:

    Allied Universal is seeking Professional Control Centre Operator in Canada


    • Full Time
    • Pay Rate: $22.00
    • Location: Argentia Road – Mississauga, ON L5N 1P9
    • Shift: 7 to 7 (Day/Night Rotation)
    • Must be available to work a continental shift including weekdays, weekends, and holidays
    • Advanced communication skills (written and verbal) and Computer skills
    • Being fully bilingual in French and English; both written and spoken is considered an asset


    QUALIFICATIONS:

    • Valid Security guard license
    • 1-2year of work-related experience in the following environments:
      • Commercial or Corporate security environments involving 24/7 monitoring and escalation processes
      • Security/Emergency/Response based dispatch/operations center services involving direct interaction with callers and dispatched personnel.
      • Customer service and/or call center
    • Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to security
    • Ability to effectively use or learn computer systems in the following areas: General Office Systems (i.e., MS Office), CCTV and Networked Video Systems,
    • Ability to effectively use or learn computer systems in the following areas: Alarm monitoring systems, Telephone, and Instant Messaging systems.
    • Advanced communication skills (written and verbal) in English with the ability to effectively communicate with persons who may or may not speak English as their primary language
    • Ability to remain calm under pressure and de-escalate situations in a professional manner
    • Demonstrated experience in critical environments where decision making, and actions can impact life-safety and business continuity


    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

    • Operate and monitor computer workstations and systems (i.e., alarms, access control systems, temperature monitoring systems, intrusion detection systems)
    • Follow established processes and procedures to escalate events to the appropriate personnel/department 24/7
    • Coordinate responses to incidents that occur on company premises, or events, using the appropriate communication methods.
    • Report out of the ordinary or abnormal conditions to the appropriate personnel/department
    • Intake, triage and escalate incoming information and reports.
    • Collect information including data, create, and provide reports and maintain effective communications with a wide variety of stakeholders
    • Work with a team and leader to ensure effective communication of events that occurred during shift and any on-going events (i.e. facilities emergencies waiting for action, etc.)
    • Complete relevant shift and/or event-based reports in a professional and clear manner
    • Perform data entry in a timely, accurate and inclusive manner
    • Liaise with employees, visitors, vendors, and management in a helpful, cordial, and pro-active manner

    AS A CONDITION OF EMPLOYMENT:

    • Be at least 18 years of age with high school diploma or equivalent
    • Legally entitled to work in Canada
    • Licensing requirements are subject to province and/or local laws and regulations and will be required prior to employment.
    • Employee must successfully complete a background check
    • Able to:
      • Work in various environments such as cold weather, rain/snow or heat
      • Occasionally lift or carry up to 20 kilograms
      • Climb stairs, ramps, or ladders occasionally during shift
      • Stand or walk on various surfaces for long periods of time

    Closing:

    Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.

    Requisition ID:

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