Job details
Salary
$22 an hour
Job type
Full-time
Benefits
Pulled from the full job description
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.ecydgvn1{margin-top:0.5rem;margin-left:0.5rem;max-width:100%;}]]>
Dental care
Employee assistance program
Life insurance
Vision care
Full Job Description
Overview:
We are North America’s leading security services provider with over 300,000 phenomenal employees. At Allied Universal®, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. For all full-time positions, we offer medical, dental, and vision coverage, life insurance, employee assistance programs, and more! We also offer company paid uniforms and part-time and flexible schedules!
Job Description:
Allied Universal is seeking Professional Control Centre Operator in Canada
Full Time- Pay Rate: $22.00
- Location: Argentia Road – Mississauga, ON L5N 1P9
- Shift: 7 to 7 (Day/Night Rotation)
- Must be available to work a continental shift including weekdays, weekends, and holidays
- Advanced communication skills (written and verbal) and Computer skills
- Being fully bilingual in French and English; both written and spoken is considered an asset
QUALIFICATIONS:
- Valid Security guard license
- 1-2year of work-related experience in the following environments:
- Commercial or Corporate security environments involving 24/7 monitoring and escalation processes
- Security/Emergency/Response based dispatch/operations center services involving direct interaction with callers and dispatched personnel.
- Customer service and/or call center
- Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to security
- Ability to effectively use or learn computer systems in the following areas: General Office Systems (i.e., MS Office), CCTV and Networked Video Systems,
- Ability to effectively use or learn computer systems in the following areas: Alarm monitoring systems, Telephone, and Instant Messaging systems.
- Advanced communication skills (written and verbal) in English with the ability to effectively communicate with persons who may or may not speak English as their primary language
- Ability to remain calm under pressure and de-escalate situations in a professional manner
- Demonstrated experience in critical environments where decision making, and actions can impact life-safety and business continuity
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Operate and monitor computer workstations and systems (i.e., alarms, access control systems, temperature monitoring systems, intrusion detection systems)
- Follow established processes and procedures to escalate events to the appropriate personnel/department 24/7
- Coordinate responses to incidents that occur on company premises, or events, using the appropriate communication methods.
- Report out of the ordinary or abnormal conditions to the appropriate personnel/department
- Intake, triage and escalate incoming information and reports.
- Collect information including data, create, and provide reports and maintain effective communications with a wide variety of stakeholders
- Work with a team and leader to ensure effective communication of events that occurred during shift and any on-going events (i.e. facilities emergencies waiting for action, etc.)
- Complete relevant shift and/or event-based reports in a professional and clear manner
- Perform data entry in a timely, accurate and inclusive manner
- Liaise with employees, visitors, vendors, and management in a helpful, cordial, and pro-active manner
AS A CONDITION OF EMPLOYMENT:
- Be at least 18 years of age with high school diploma or equivalent
- Legally entitled to work in Canada
- Licensing requirements are subject to province and/or local laws and regulations and will be required prior to employment.
- Employee must successfully complete a background check
- Able to:
- Work in various environments such as cold weather, rain/snow or heat
- Occasionally lift or carry up to 20 kilograms
- Climb stairs, ramps, or ladders occasionally during shift
- Stand or walk on various surfaces for long periods of time
Closing:
Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.
Requisition ID:
Job details
Salary
$22 an hour
Job type
Full-time
Benefits
Pulled from the full job description
div{margin-right:0.5rem;margin-bottom:0.5rem;}]]>
.ecydgvn1{margin-top:0.5rem;margin-left:0.5rem;max-width:100%;}]]>
Dental care
Employee assistance program
Life insurance
Vision care
Full Job Description
Overview:
We are North America’s leading security services provider with over 300,000 phenomenal employees. At Allied Universal®, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. For all full-time positions, we offer medical, dental, and vision coverage, life insurance, employee assistance programs, and more! We also offer company paid uniforms and part-time and flexible schedules!
Job Description:
Allied Universal is seeking Professional Control Centre Operator in Canada
Full Time- Pay Rate: $22.00
- Location: Argentia Road – Mississauga, ON L5N 1P9
- Shift: 7 to 7 (Day/Night Rotation)
- Must be available to work a continental shift including weekdays, weekends, and holidays
- Advanced communication skills (written and verbal) and Computer skills
- Being fully bilingual in French and English; both written and spoken is considered an asset
QUALIFICATIONS:
- Valid Security guard license
- 1-2year of work-related experience in the following environments:
- Commercial or Corporate security environments involving 24/7 monitoring and escalation processes
- Security/Emergency/Response based dispatch/operations center services involving direct interaction with callers and dispatched personnel.
- Customer service and/or call center
- Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to security
- Ability to effectively use or learn computer systems in the following areas: General Office Systems (i.e., MS Office), CCTV and Networked Video Systems,
- Ability to effectively use or learn computer systems in the following areas: Alarm monitoring systems, Telephone, and Instant Messaging systems.
- Advanced communication skills (written and verbal) in English with the ability to effectively communicate with persons who may or may not speak English as their primary language
- Ability to remain calm under pressure and de-escalate situations in a professional manner
- Demonstrated experience in critical environments where decision making, and actions can impact life-safety and business continuity
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Operate and monitor computer workstations and systems (i.e., alarms, access control systems, temperature monitoring systems, intrusion detection systems)
- Follow established processes and procedures to escalate events to the appropriate personnel/department 24/7
- Coordinate responses to incidents that occur on company premises, or events, using the appropriate communication methods.
- Report out of the ordinary or abnormal conditions to the appropriate personnel/department
- Intake, triage and escalate incoming information and reports.
- Collect information including data, create, and provide reports and maintain effective communications with a wide variety of stakeholders
- Work with a team and leader to ensure effective communication of events that occurred during shift and any on-going events (i.e. facilities emergencies waiting for action, etc.)
- Complete relevant shift and/or event-based reports in a professional and clear manner
- Perform data entry in a timely, accurate and inclusive manner
- Liaise with employees, visitors, vendors, and management in a helpful, cordial, and pro-active manner
AS A CONDITION OF EMPLOYMENT:
- Be at least 18 years of age with high school diploma or equivalent
- Legally entitled to work in Canada
- Licensing requirements are subject to province and/or local laws and regulations and will be required prior to employment.
- Employee must successfully complete a background check
- Able to:
- Work in various environments such as cold weather, rain/snow or heat
- Occasionally lift or carry up to 20 kilograms
- Climb stairs, ramps, or ladders occasionally during shift
- Stand or walk on various surfaces for long periods of time
Closing:
Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.
Requisition ID: